Spa Policies
- Effective July 1, 2022, a deposit will be held with a credit card upon booking services for individual guests and groups.
- All changes or cancellations should be made two (2) full days prior to the scheduled appointment date to avoid charges or fees. Voicemail messages and email messages that are date/time stamped two (2) days prior to the appointment will be accepted. All cancellations within two (2) days prior to the scheduled appointment date will be charged the full rate of the service.
- Effective July 1, 2022, there will be a $25.00 per change fee for any prescheduled appointment that is changed on the day of the service. The Spa at Grandover is not liable for any service interruptions or delays that are a result of a same-day change of service.
- An automatic gratuity of 20% will be applied to parties of 6 or more guests and to services included in a Getaway package.
- Late arrivals will not receive an extension of services. Please check-in at the Spa reception desk at least 15 minutes prior to your first scheduled service.
- Guests under the age of 18 are not permitted to receive services.
- Rates, services and spa policies are subject to change without notice.
- Use of the fitness center, sauna, steam rooms, and swimming pool complimentary with any 50 or 80-minute Classic, Deluxe, or Signature service.
- Please be sure to inform us when making your appointment if you are pregnant, have high blood pressure, allergies, heart ailments, cancer, or any condition that may be contraindicated for heat therapies, massage, or skincare.
- Gift cards are available for purchase at the Spa during operating hours.
- Smoking is not permitted on the indoor/outdoor pool deck.